Night Manager

About the job

As Night Manager, you'll play an important role in ensuring the venue remains secure, well-presented and running smoothly throughout the night while guests enjoy their stay. This position offers a mix of responsibility, variety and autonomy, making it ideal for someone who is dependable, level-headed and committed to delivering an excellent guest experience. 

Once the day's event has come to an end, you'll take charge of the venue's overnight operations, ensuring everything is managed effectively until the following morning. Working alongside the Duty Managers, you'll act as a key contact for guests, suppliers and team members if any issues or enquiries arise. 

You'll also help prepare the venue for the next day, making sure all areas are safe, tidy and event-ready. Because every shift brings different challenges, you'll need a practical approach, a keen eye for detail and the confidence to make decisions independently when required. 

Our Values 

• We have an aspiration to become the most treasured place on earth for weddings and have a culture where… 

• We care for everyone 

• We stay calm under pressure 

• We inspire trust 

• We explore and innovate 

• We share our passion  

REQUIREMENTS FOR THE ROLE 

Experience & knowledge 

• Experience in hospitality, events, hotels or venue operations. 

• Previous experience working in a customer-facing role and delivering excellent guest service. 

• Experience managing or supervising operations during evenings, nights or weekend shifts would be advantageous. 

• Experience carrying out venue checks, handovers, or health and safety procedures is desirable. 

• Confidence using mobile devices and basic systems for recording information and completing checklists. 

• Knowledge of luxury hospitality and an understanding of the expectations of wedding and private event guests would be advantageous. 

 Skills & abilities 

• Excellent communication and interpersonal skills, with the ability to engage confidently with guests, colleagues and suppliers. 

• Strong organisational skills and the ability to prioritise tasks effectively during busy periods. 

• A proactive and practical approach to problem-solving. 

• Ability to work independently and make sound decisions without direct supervision. 

• High attention to detail, particularly regarding venue presentation, cleanliness and safety standards. 

• Calm and professional under pressure, with the ability to handle unexpected situations confidently. 

• Good understanding of health and safety procedures and security responsibilities. 

• Reliable and trustworthy, with a strong sense of responsibility. 

Personal Attributes 

• Friendly, approachable and professional. 

• Self-motivated and able to work effectively alone. 

• Flexible and adaptable, recognising that no two events are the same. 

• Takes pride in maintaining high standards and creating exceptional guest experiences. 

• Physically able to undertake venue walk-throughs, light lifting and event preparation tasks as required. 

Other  

• High level of personal presentation; this role represents the brand at all times 

• Holds UK Driving Licence. As the Estate is not easily accessible via public transport, use of a car is essential About you