Wedding Sales Specialist

About Hedsor and our values

Hedsor House is one of the UK’s most iconic wedding and events venues, a family-run Georgian mansion set within a 100-acre private estate in Buckinghamshire. Over the years, it has hosted everyone from royalty to Hollywood, and today it stands as a byword for excellence in luxury hospitality. 

Values 

We have an aspiration to become the most treasured place on earth for weddings and have a culture where... 

• We share inclusively 

• We care for others 

• We inspire trust 

• We explore and innovate 

• We share our passion 

About the role

The Wedding Sales Specialist is part of a small and highly committed team that helps grow wedding sales for the business. From the initial show rounds through to event bookings and on-going account management, this role is varied and rewarding.  

As a leading luxury event venue, our clients expect the very best; our wedding specialists have a deep understanding of customer service excellence and a genuine love of going above and beyond to create a highly personalised experience. You will need to be able to establish immediate rapport and quickly understand clients’ individual needs. No two events are the same at Hedsor, so having an open mind and an ability to think creatively helps too.

Of course, knowledge and experience of the wedding industry is an asset in this role, but more important is an ability to seamlessly account manage numerous clients, and a real understanding of sales. If you get a buzz from working in a fast-paced, purpose-led company, with a team that is ambitious to be the very best in their field, then this is the job for you. 

Roles and Responsibilities

• Develop a deep understanding of a couple’s wedding requirements and guide them towards the best choice for their needs.  

• Attend Open Houses and the Showcases to look after couples and convert as many bookings as possible (we hold two Open House evenings a month, and three Showcases a year) 

• Run virtual or in person show rounds as required 

• Support the Sales team with management of the inbox and What’s App channels so that all enquiries are dealt with promptly and accurately 

• Account manage the relationships with booked wedding couples through our CRM system, Hubspot, and over the phone, so that their journey towards their wedding is enjoyable and stress free. 

• Support the Senior Wedding Specialists in managing the various wedding diaries, making sure they are aligned and clashes do not occur 

• Manage all relevant administrative tasks in relation to bookings including ensuring the CRM system, Hubspot, is updated and the couple’s client documents are completed 

• Answer phone enquiries about weddings at Hedsor 

• Have a thorough understanding of Hedsor’s various wedding offerings and work closely with the Operations and Event team to ensure these are communicated to couples and expectations on both sides are clear 

• Monitor the daily sales dashboard to check on progress towards targets 

• Regularly contribute ideas for improvements to products and services so Hedsor remains competitive and leads the industry in best practice. 

• Support the team as required 

 Training in the specific platforms used at Hedsor will be provided 

About You

Qualifications

• Education in sales, hospitality, travel and tourism and/or event management - highly desirable

• Educated to degree level or equivalent - desirable

• Maths and English GCSE – essential

• Sales and customer service training - desirable

Experience and knowledge

• An understanding of the wedding industry is highly desirable. Alternatively, experience in event sales or other luxury services or products will be considered.

• Previous experience in a sales role with proven examples of having closed deals.

Skills and abilities

• Genuine passion for customer service and a desire to sell Hedsor in a way that inspires our couples and makes their experience memorable

• A warm and friendly manner which quickly builds rapport with our couples

• Strong sales skills, and driven to achieve targets

• Incredible attention to detail and accuracy in the recording of all details relating to a booking, including ensuring diary dates are maintained rigorously

• Experience of working with a wide ranging and diverse group of customers

• Excellent standard of spelling and grammar with exemplary written communications skills

• An ability to remain calm under pressure and manage difficult conversations successfully

• The ability to work collaboratively with a team

• Punctual and with good time management skills and the ability to prioritise

• Highly reliable

• Good knowledge of Microsoft packages particularly Word, Outlook and Excel. HubSpot CRM experience beneficial, but training will be provided if required.

Other

• High level of personal presentation; this role represents the brand at all times

• Holds UK Driving Licence. As the Estate is not easily accessible via public transport, use of a car is essential

Salary and Benefits

• Competitive salary

• 23 days’ holiday plus bank holidays

• Beautiful working environment at Hedsor House

• Regular team recognition and social events

• Perks package including discounted use of the on-site cottage and free weekly fruit