Wedding Sales Specialist

About us

Hedsor House is a luxury wedding and events venue based in a 100 acre estate near Taplow in Buckinghamshire. From welcoming regal guests in centuries past, to Hollywood film stars in more recent years, the privately run Georgian mansion has enjoyed an illustrious history. The venue has grown fast in the last five years and has ambitious plans for the next five. We are now looking for a Wedding Sales Specialist to join our extraordinary team of professionals to drive that growth. 

Values 

We have an aspiration to be the home of Aspirational Weddings and have a culture where... 

• We care for everyone 

• We inspire trust 

• We explore and innovate 

• We share our passion 

• We stay calm under pressure

About the role

KEY DUTIES AND RESPONSIBILITIES 

• Develop a deep understanding of a couple’s wedding requirements and guide them towards the best choice for their needs.  

• Attend Open Houses and the Showcases to look after couples and convert as many bookings as possible (we hold two Open House evenings a month, and three Showcases a year) 

• Run virtual or in person show rounds as required 

• Support the Sales team with management of the inbox and What’s App channels so that all enquiries are dealt with promptly and accurately 

• Account manage the relationships with booked wedding couples through our CRM system, Sonas, and over the phone, so that their journey towards their wedding is enjoyable and stress free. 

• Support the Senior Wedding Specialists in managing the various wedding diaries, making sure they are aligned and clashes do not occur 

• Manage all relevant administrative tasks in relation to bookings including ensuring the CRM system, Sonas, is updated and the couple’s client documents are completed 

• Answer phone enquiries about weddings at Hedsor 

• Have a thorough understanding of Hedsor’s various wedding offerings and work closely with the Operations and Event team to ensure these are communicated to couples and expectations on both sides are clear 

• Monitor the daily sales dashboard to check on progress towards targets 

• Regularly contribute ideas for improvements to products and services so Hedsor remains competitive and leads the industry in best practice. 

• Support the team as required 

 Training in the specific platforms used at Hedsor will be provided

KEY SKILLS REQUIRED FOR THE ROLE 

Qualifications 

• Education in sales, hospitality, travel and tourism and/or event management - highly desirable 

• Maths and English GCSE – essential   

• Sales and customer service training - desirable 

 Experience and knowledge 

• An understanding of the wedding industry is highly desirable. Alternatively, experience in event sales or other luxury services or products will be considered. 

• Previous experience in a sales role with proven examples of having closed deals.  

 Skills and abilities  

• Genuine passion for customer service and a desire to sell Hedsor in a way that inspires our couples and makes their experience memorable 

• A warm and friendly manner which quickly builds rapport with our couples 

• Strong sales skills, and driven to achieve targets 

• Incredible attention to detail and accuracy in the recording of all details relating to a booking, including ensuring diary dates are maintained rigorously 

• Experience of working with a wide ranging and diverse group of customers  

• Excellent standard of spelling and grammar with exemplary written communications skills 

• An ability to remain calm under pressure and manage difficult conversations successfully  

• The ability to work collaboratively with a team  

• Punctual and with good time management skills and the ability to prioritise  

• Highly reliable 

• Good knowledge of Microsoft packages particularly Word, Outlook and Excel.  CRM experience is beneficial, but training will be provided if required. 

 Other  

• High level of personal presentation; this role represents the brand at all times 

• Holds UK Driving Licence. As the Estate is not easily accessible via public transport, use of a car is essential 

SALARY & BENEFITS 

• Salary - competitive 

• Bonus scheme

• 23 days holiday plus bank holidays 

• Part of a small, friendly team with regular team socials and outings 

• An additional perks package which includes discounted use of the company’s onsite cottage, and free weekly fruit.